Indian’s view about Doctor in case
of any health issues are ‘Delusion of godliness, But they are not God. The most
believable person and the place in the world from the eyes of common public in
case of raise any health issues are ‘the Doctors and the hospital’. Before the
discovery of modern medicine, life was fleeting for humans. The environment was
replete with unseen dangers in the form of disease and medical conditions. Then
medical practice changed into an organized profession, and humans experienced a
significant improvement in the quality of life. Thus Medicine bridges the
gap between science and society. Indeed, the application of scientific
knowledge to human health is a crucial aspect of clinical practice. Doctor is a person who dedicates
his knowledge and skills for the prevention and treatment of diseases, maintain
and enhance human health. He is the one of the important agent through which
that scientific understanding is expressed. So Doctors services stands as the basis for
best health care services.
The main purpose of the study was to analyse the dimensions
from the patients view to monitor the doctor and medical care services. The
researcher has used a validated inpatient satisfaction questionnaire to
evaluate the doctors and hospital services received
from patients admitted in the selected hospitals. The objective of this study
was to analyse the dimensions monitoring doctor and medical care services.
Healthcare industries have seen
recent movements towards continuous quality improvement and this has gained
momentum since 1990 and according to Donabedian’s declaration for incorporating
patient perception on medical care services mainly focusing on Doctors
Services. Patient satisfaction is valid indicator for measurement of Hospital
opinions are important because dissatisfaction suggests opportunities for
improvement of health services in the hospital. The healthcare managers that
endeavor to achieve excellence take patient attitude into account when
designing the strategies for improvement of services. In 1996, evaluation of
patient satisfaction was obligatory in all hospitals. Recently, the healthcare
regulators shifted towards a market -driven approach of turning patient
satisfaction surveys into a quality improvement tool for overall organizational
performance. Thus Quality improvement of services has to start with betterment
of service delivery from doctors.
Health Organization’s (WHO) has
defined health as a state of
complete physical, mental and social well-being and not merely the absence of
disease or infirmity.
Patient: There is
considerable lack of agreement about the precise meaning of the term patient. It is diversely defined by
different experts with different perspectives. To illustrate, Patient is a
person who requires medical care; A person receiving medical or dental care or
treatment; A person under a physician’s care for a particular disease or
condition; A person who is waiting for or undergoing medical treatment and
care; An individual who is receiving needed professional services that are
directed by a licensed practitioner of the healing arts toward maintenance,
improvement or protection of health or lessening of illness, disability or pain
Health Care services It refers to the
services offered by the hospitals in the prevention, treatment and management
of illness and preservation of mental and physical well being of the human beings.
Hospital A Hospital is a place for the treatment
of human illness and restoration of health and well beings of those temporarily
deprived off. A healthcare service is provided by the coordinated efforts of
doctors, paramedical staff, nurses, technicians, supportive and administrative
workers to the people suffering from physical, mental and social aliments.
Medical care Services It is a
term that refers to hospital and surgical services and the supporting
laboratories, equipment and personnel that make up the medical and surgical
mission of a hospital or hospital system.
refers to the behaviour of patient, it states the mental position or a feeling
or emotion towards the fact.
ROLE OF DOCTOR IN A HOSPITAL
Given the right climate
Involving Non-technical staff
Aware of medical emergencies
Doctors are bound by rules of
À To Study the inpatients personal profile in
the Study area.
À To identify the level of satisfaction on the
medical care services
À To know the dimensions influencing the patients
to monitor the Doctors services.
À To suggest suitable measures to improve the
services rendered by the multispecialty hospitals of Trichy to the immediately admitted populace
Medical field is the ever green
field that plays a major task by contributing its services in eradicating the
diseases and contributing its major part of income towards the national growth.
health sector occupies an enormously important position in ensuring sustainable
overall socio-economic progression in developing countries. But Today is the
competitive world, where the hospital to endure has to influence the patients. Patient
satisfaction represents a key indicator for the quality of health care delivery
and this internationally accepted factor needs to be studied for smooth working
of the health care systems. The patient will be satisfied only if their outcome
is more. So to increase the patient outcome doctor has to play a key role. Thus
the dimensions that influenced the patient’s
attitude towards doctors’ services and medical care services are focused in
Ø Research Design: Descriptive
and Analytical study
Ø Sample Size: The sample size for the
study is 748 respondents selected on the basis of Convenient Random
Sampling Method from the patients of 5 selected Multispecialty Hospitals of
Ø Sources of Data: For
the purpose of the study, Primary data has been collected using a
well-structured Questionnaire and secondary data has been collected from
published research articles, books and magazines, Online and Offline Journals.
Ø Tools for analysis:
The Primary data collected have been analysed and interpreted using simple
frequencies, percentages, Chi- Square test, ANOVA. Mean ± Standard, Tree Structured Analysis and
frequency percent were used to present descriptive statistics.