· What is Negotiation?
Negotiation is an agreement between two or
more people or parties meant or planned
to reach a favourable outcome over one or more issues where a conflict exists
with respect to at least one of these issues.This favourable outcome can be for
all of the parties involved, or just for one or some of them.
· Conflict Resolution
Conflict resolutions is important for all
organizations. Conflict resolutions is the process by which two or more has
problem like disagreement, dispute, or debate reach an agreement resolving it.
We needed several more skills to resolve conflicts in the work place
First, we need to see or view the problems
and issues in different perspectives and we should have strong solving skills.
Also important is the ability to understand the feelings and emotions of other.
Active listening is another important skills we need to have that requires us
to provide feedback to the person to whom we are listening by overcome what
someone is communicating to confirm our understanding .
resolving a conflict, we also need to able to control and manage our emotions;
and good communication. and we need to think critically and objectively.
Finally it’s very important we should compromise, to the willingness to admit
something in exchange for an opposing party’s conession.
In many negotiations, both parties know what
their interests are and are willing to engage in a given and take process with
the other party to come to agreement.
· CONFLICT RESOLUTION TECHNIQUES AND
· THIRD PARTY INTERVENTION
intervention is not un common, when a conflict that must be resolved somehow
happens and every other fails then we needed third party interventions.
Mediation and Arbitration are two main third party intervention processes
The mediator is nothing but it help’s both parties to understand the various
positions of the all persons involved, in the hope that mutually accepatable
agreement is possible.
where the each of the parties involved parties explains their case to
arbitration. Then presents a solution which involves on all parties.
It takes a special type of a person to be
mediator. Not only must the individual to be acceptable to the both sides, but
the person must be also have special qualities like:
and Influencing skills
coaching and mentoring skills
There are four basic
steps in mediation process
begins the mediator and he process he proposes to start the resolution process
are laid out. The rules are agreed, along with how the parties will associate
and how they should be mutual respect and abstain from blaming each other
Initial discovery phase: The need of each party desire and concerns are
presented; misunderstanding are clarified. Every effort is made to help parties
understand their own positions and those of the other stakeholders.
Once both sides have define their positions,
opitions for solutions can be encouraged, generated and evaluated. Possible
concessions and agreement can be suggested and reviewed. Provisional agreements
and bargains can be struck and time frame can be agreed.
This captures mutual agreements, ensuring that all parties are satisfied
and that the resolution is acceptable, pragmatic and perceived as fair.
Sometimes a review process is built into agreement. Agreement can be set down
on paper or accepted verbally.
an independent third party decides on the final output, which is legally or
enforced by a contract. The parties go to arbitration knowing they have accept
by the final decision, even they are disagree with it.
arbitration is directly interested in content, facts and reasons that resulted in
conflict, because he or she must find out the evidence, arguments and
surrounding factors before coming to a decision.