p.p1 the client in a fresh and informative manner.

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For this TWF project, the stakeholders, who are not specifically members of our team, are Dr. Peter Carr and  our client Omer Faheem. Every week, our team will update data we collected to professor to ensure that the data is suitable for teachers and students in Pakistan. Every two weeks, professor and team members will arrange a meeting with our client, Omer Faheem, the director of ITA centre. After each meeting, changes will be made according to the suggestion given by professor and the client. Throughout the whole cycle of project, professor will play the role of a mentor, and Omer will be the first-degree client.
To complete this project, an appropriate team member structure is necessary. In our project team, there are six important roles, i.e. project manager, communication manager, quality assurance manager, research manager ,schedule manager and content manager. Here are the responsibilities of each role:
Project manager: a leader for the whole project team, who is responsible for manage and communicate with all manager teams; 
Communication manager: the person who promotes a project’s mission, product and services. She/He need to make sure our team has an appropriate path to communicate with the public and our clients. Also, its duty includes managing the communication inside the project team; 
Quality assurance manager: this position plays a crucial role in the project team by ensuring the data reach a certain standard of quality. The manager need to monitor project performance and improve the quality of the results;
Research manager: The manager is responsible for the management and the coordination of internal and external research work and projects. In our team, he/she need to control the program scope;
Schedule manager: It is a specific type of administrative and office support manager. The manager is in charge of formulating a project’s calendar, including appointments, meetings, and conferences. Also, the manager must establish the standard and procedure for each stage of our project;
Content manager: The main job of a content manager is to keep all data displayed to the client in a fresh and informative manner. Also, after each meeting and feedback, optimizing the data and making sure every content comply with the overall goal of project.
Change management is a significant process of project management which can lead the whole team to prepare and go through the change happened during the project. While all changes are unique for each member in the project team, we need to have a sufficient structured plan for the whole team moving to their future stage from their current situation.
In the processing of project, plenty of change situations may happen. For the internal change, the project team might meet the reassignment of staff. For the external change, the team may receive a negative feedback from professor or clients which requires the changing of the project content or procedure. When meeting these situations, the team can never assume that everyone knows why this change is needed. It is necessary for the project manager to let  stakeholders and every team member have a clear understanding of why the change is needed and how this will improve the performance or results of the project. Therefore, when the team are going through a change, we need to strictly base on the change request(CR) flow which is shown in form 5.1. For each change request, the project manager should evaluate and prioritize it. First, assign the change request to a qualitative level, such as high, medium and low. This step will help project manager to arrange the change plan schedule when there are several of changes during the same period. Then, defining the type of the change by its scope, time, duration, resources, deliverables, processes and quality. Classification step is to make sure that the manager can customize the change plan directly and accurately. During the change, establishing a well-communicated and achievable milestone is necessary. According to Marcotte, an expert of change management, 70% of changes fail because people believe that results relative to the effort aren’t worth it, or aren’t working. After evaluating its significance and making the change plan, the state of each change request need to be assigned, e.g. open, work in progress, testing and closed.

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After the change control flow, the final results of it should be that everyone in the team can keep up with change quickly and efficiently. Also, the whole team will be able to respond for every kind of change swiftly.


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